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FREQUENTLY ASKED QUESTION

You Asked, We Answered

Looking for more info about one of our products, services, design, and pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

FAQ: FAQ

WHAT ARE YOUR PRODUCTS ALL ABOUT?

  • Our katsa items are ECO-FRIENDLY, REUSABLE, WASHABLE, 100% HANDMADE and HIGH QUALITY.

  • All items are made to order.

DO YOU ACCEPT BULK ORDERS?

  • We accept bulk orders. (10 pcs or more.)

  • 5% discount on your total if you order in bulk.

  • Freebies and tokens are included for bulk orders.

WHEN IS YOUR CUT-OFF OF ORDERS?

  • Cut-off of orders is every FRIDAY, 6pm.

  • Pre-orders will open every SATURDAY.

  • Saturday orders will be processed the next Monday.

  • We are NOT accepting orders every SUNDAY.

  • No minimum order!

HOW LONG IS YOUR PRODUCTION TIME?

  • Production time will take 7-10 days. Delivery days are not included.

  • For bulk orders, please message us at least 3-4 weeks before your desired date of delivery/pick-up.

  • Please, NO RUSH ORDERS!

HOW CAN I CHOOSE A DESIGN?

  • Choose on our design samples or send us your own design.

  • Send us your own design, logo, or artwork thru MESSENGER, INSTAGRAM or EMAIL.

  • You can also buy plain katsa item without any print.

IS YOUR PACKAGING ECO-FRIENDLY?

  • Our items are wrapped with brown paper, old newspaper, or magazine and tied with compostable string.

  • For bulk orders, we will provide a box for delivery.

  • We are trying to reduce the use of plastic as much as possible.

WHAT ARE YOUR SHIPPING AND PAYMENT OPTIONS?

  • We ship nationwide thru LBC or J&T Express.

  • Shipping fee will be based on your location.

  • You can pay thru BDO, GCash, Maya or Palawan Express.

  • For bulk orders, an initial 50% payment will be required before we process your order.

HOW ARE WE GOING TO CONTACT YOU FOR  OUR PENDING ORDERS?

  • Message us on MESSENGER, INSTAGRAM, EMAIL OR thru TEXT MESSAGE to order and if you wish to ask for your order's update.

  • We are online every MONDAY-SATURDAY.

  • Your feedbacks are very much welcome to help us improve. Happy shopping!

Let us know what you need and we’ll do our best to assist you.

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